company news about EGYPTIAN Customer - About the PET plastic steel belt production equipment for EGYPTIAN Customer

Egyptian customers - After-sales service of PET plastic steel belt production equipment for Egyptian customers

In 2022, after communication, Egyptian customers negotiated to directly purchase a set of PET production lines (during which the customers did not come to our factory for audit, inspection, etc.). Through the conversation, the customers were very satisfied with our technology, equipment details, and process, and reached an agreement to sign a contract.

PET plastic steel belt production line contract + customs declaration

We were invited to the customer's factory to install this equipment, test samples, test finished products, and conduct inspections. The customer was very satisfied with the quality of the PET plastic steel belt production line and praised the skills and after-sales service of the after-sales engineers. In addition, in 2023, the customer requested to transform another PET machine in his factory (because this equipment is from another manufacturer, there have been problems for many years, and the quality of the finished products produced cannot meet the customer's requirements)

During this period, so far, if customers have any clarifications, they will communicate with us in a timely manner through online video or text. Our after-sales engineers will promptly provide assistance and solve the problems, and propose reasonable solutions to enable customers to quickly resume production.

For equipment sold overseas, we have 3-5 after-sales engineers who are always on duty and can quickly help customers analyze the causes and resolve their worries.